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Business owners are a special group. There’s no shortage of problems for the CEO. One of the biggest and most tragic situations I have seen too many times to count over the last 20 years working with CEOs involves getting lured into a “software trap”...

I use the term Instrumentation in my blog frequently to mean collecting, recording, measuring, and planning with relevant data in tailored analytic reports. In laymen’s terms, instrumentation is a powerful resource for business leaders to use in maki...